In this section we'll be listing down most of the Frequently Asked Questions.
Question 1: How is the whole Ordering process like? - [ eGuide to Ordering ]
Answer: Please kindly refer to our [ eGuide to Ordering ]
Note: The Closing Order Date will be at the Mid and End of every Month and the Average Duration for the Perfumes to be delivered will be around 2 Weeks time after the Order Close Date.
Question 2: How much will I have to pay for the Deposit Amount?
Answer: A 50% Deposit will be collected upfront. The Balance Amount will be collected upon Delivery / Collection.
Question 3: Is it possible for you to Post the Perfumes to me? (Postage)
Answer: Unfortunately the answer is No. Perfumes and Skin Care Products are Fragile Items and in order for our Customers to receive them in one piece, we will not be sending them out through Postage.
Note: Default Method of Collection >> Self Collect at Marsiling or Newton MRT Station - FREE
Question 4: Is it possible for you to Deliver the Perfumes to me? (Delivery)?
Answer: Definitely..! For Orders of 2 or More Bottles of Perfume, a FREE Delivery will be provided (Islandwide Service). However, for Orders of only 1 Bottle of Perfume, a Delivery Charge of $7 will be included into your Total Amount.
Note: Default Method of Collection >> Self Collect at Marsiling or Newton MRT Station - FREE
Note: Delivery takes place only during Night time from 7pm onwards for Weekdays. To be arranged on Weekends.
Question 5: Is there going to be any Discounts if I do order quite a number of Perfumes?
Answer: Listed Below are the Discounts given:
1) For Orders of 5 Bottles or More -> 3% Discount Off the Total Amount + FREE Delivery
2) For Orders of 10 Bottles or More -> 5% Discount Off the Total Amount + FREE Delivery
Question 6: Will there be any hidden charges upon collection of the ordered items? (GST, Service Charge, Import Tax, etc)
Answer: Nope. Definitely NO Additional Charges will be charged. All Prices stated in the Website are all NETT Prices.
Question 7: I ordered a total of 5 Perfumes..! But upon collection, only 4 of them arrived, why is that so?
Answer: First of all if this scenerio does happen to you, we sincerely apologize for any inconvenience caused. But due to the fact that we're not a Retail Store, availability of Perfumes will only be known after the whole Order has been sent out. Therefore, some Perfumes may be unavailable upon collection. However not to worry, in this case a FULL Refund of the Deposit for that specific Perfume will be 100% returned to you.
Question 8: What if, after confirmation of Order and suddenly I wish to change, add or remove a Perfume?
Answer: As long as your Order or Amendment reaches us before the Order is sent out (stated clearly on our Home page), we will be able to make the necessary adjustments accordingly. But if you do only inform us at a later date, we are sorry we will not be able to help.
Question 9: Is my Deposit going to be safe in your hands? Or is this one of the scam Websites around again?
Answer: We know you're concerned over this matter as much as we do. But not to worry at all because ePetzJoy is a BizFile Registered Company in Singapore. We have been in the Internet Sales Business for more than 4 years now and you can be 100% sure that your Deposit is safe with us.
Question 10: Oops, upon collection I realised that I've ordered the wrong Perfume. Can i change it or ask for a Refund?
Answer: We are sorry to say but no you can't. There will strictly be No Exchange or Refund after Collection. Therefore it is important that you do double check your Order before sending it to us.
Question 11: How is the Payment like?
Answer: Upon receiving your Order, we will revert back to you via Email to collect the required Deposit amount from you (50% of Total Order Amount). The balance amount will only be collected upon Delivery. In cases if any of the ordered items goes Out Of Stock, FULL Refunds will be returned to you.
Question 12: I have some Feedback to shoot..! How can i have my opinions heard?
Answer: You can either send us an Email or a direct SMS to do so. Regardless if it's a Positive or Negative one, please do feel free to send them to us..!
Question 13: It's frustrating that no one is picking up my call when i call on your Mobile time and again..! Why is that so?
Answer: First of all, if this scenario does happen to you, we are sorry for the inconvenience caused and we sincerely apologize. The reason why sometimes we aren't able to pick up the call is because we do have our own Full Time Job during the day and when it does get busy at times, we might not be able to answer your call in time. We appreciate your understandings and in any cases if we really didn't manage to pick up your call, we'll be really thankful if you could send us your Request or Questions via Email..! Upon receiving it, we will definitely reply as soon as we can.
Question 14: I have already submitted my Order for quite some time. Why hasn't anyone get back to me yet?
Answer: Don't worry. As soon as we receive your Order, we will definitely get back to you in the shortest time possible. However, if after 3 days and you still haven't hear from us, please kindly do a re-send of the Email to us again (Sometimes it could be the problem of the Mailing agents).
Question 15: What does a Red Star (*) beside a specific link in the Website indicates?
Answer: It means that it is a NEW Link or NEW Feature which has just been implemented into our Website. After a few weeks time the Red Star will be removed.